Shipping & Returns
Before finalising your purchase, please familiarise yourself with our online shipping and returns policies, read thoroughly and contact us if you need further assistance. All prices quoted on this website are in Australian Dollars (AUD).
We endeavour to ship all items as soon as possible but due to COVID we will have it to you within 7 working days. Should there be a slight delay for any reason, we will contact you.
We ship either via Australia Post or Sendle. Shipping cost is a flat rate of $9.95 within Australia. Orders can be tracked online for both Australia Post and Sendle and a tracking number will be provided once sent.
Online Refund & Returns Policy
If for any reason the goods you purchased online are not what you expected, or you have changed your mind, we offer a 7 day exchange period, provided that the following criteria are met:
(a) You must email us at firstname.lastname@example.org within 7 days of receiving your goods to obtain a return authority
(b) We receive the item within 3 business days from advising your return authority
(c) the item is in resalable condition (i.e. the original labels are still attached, the packaging is intact and undamaged, and the item is unused and as sold)
(d) you provide proof of purchase
(e) you pay return postage
We are unable to process your return if the above criteria are not met.
This online refund policy does not apply to goods which have been used or damaged after delivery, altered or broken. Postage costs will not be refunded for change of mind circumstances.
Our customers are entitled to a refund if the item is found to be faulty.
You will need to:
(a) notify us of the fault via email at email@example.com and within a reasonable time of receiving your order
(b) return the item within 7 days from receiving a return authority
(c) provide us with your proof of purchase
Refunds will be credited against your original method of payment, excluding any other costs such as gift-wrapping. If you are entitled to a refund but you would prefer an exchange to the equivalent value of the item, we are happy to do this for you.
When contacting us, please provide a clear photograph of the problem, with your accompanying email for us to assess. Please contact us at firstname.lastname@example.org
As we make and pack all of the goods ourselves, each item must pass a number of quality control checks before it is dispatched from our workshop. We take all measures to ensure that we do not dispatch faulty goods. If there is a problem with your order upon arrival, please notify us within a reasonable time of receiving your goods with the above details.
Health Kulture Botanicals will not offer an exchange or refund on items for damage caused by the customer after purchase, resulting from misuse, accidents (drops and breakages), alterations, exposure to corrosive or abrasive substances. We will assess all returned items on receipt and any items deemed to be subject to fair wear and tear would not be accepted as being faulty. Health Kulture Botanicals reserves the right to ask you to demonstrate that you did not cause or create the fault or damage to the item.
If you do not notify us of the fault or return the item within reasonable time, you will not be entitled to a refund of the purchase price, but you may be entitled to exchange the goods or have them repaired.
Online Sales Returns
Once you have notified us, all items must be shipped to:
Health Kulture Botanicals, 121 Old Canterbury Road, Dulwich Hill NSW Australia 2203
All postage and insurance costs are to be paid by the customer. We recommend that you return merchandise by traceable post or courier to ensure it is received by us. All returns must be packaged appropriately as we will not accept returns that are damaged in transit. We are not responsible for merchandise that is lost in transit.
Health Kulture Botanicals welcomes your comments regarding this Shipping & Returns Policy. If you have any questions and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: +61 411 170437
Post: Health Kulture Botanicals, 121 Old Canterbury Road, Dulwich Hill NSW Australia 2203